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Department: | Mortgage Servicing |
Location: | Bartlesville, OK |
JOB SUMMARY
This position provides maintenance and support on mortgage loans after origination. Responsibilities include working with mortgage origination and other departments, servicing-related vendors, and members to deliver a high level Truity member experience. Staff is responsible for securing the mortgage loan vault and monitoring the location of Investor and Portfolio loan files by means of a check out system. This position is also responsible for collecting on delinquent Credit Union mortgage accounts; for counseling members to avoid future delinquencies; and for minimizing losses to the Credit Union.
ESSENTIAL FUNCTIONS
May include any and/or all of the following:
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
· Knowledge of:
QUALIFICATIONS
Critical Development Experiences:
Pursue opportunities for professional growth and development through training, education and self-study
Successfully complete all applicable compliance training and testing
Education and experience equivalent to:
High school diploma or equivalent; supplemented with a minimum of one year of mortgage related or similar customer service experience, including preparatory experience.
Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.
REQUIREMENTS
Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality regarding non-public information about our members and the Credit Union. This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.