JOB SUMMARY

This position provides technology service and support at an engineering level to elevate the reliability, stability, security and performance of all telecommunications and networking systems in leveraging efficiencies for Credit Union personnel through use of computing technologies.

ESSENTIAL FUNCTIONS

1. Utilize service desk system to resolve issues reported and route tickets appropriately.
2. Manage, maintain, and support network security, servers, and appliances on local and wide area networks for day to day operations.
3. Manage, maintain, install, and support new system installations.
4. Assist in preparation and purchase of technologies for the credit union.
5. Manage, maintain network security and stability by monitoring network systems via use of monitoring and alerting systems.
6. Manage, maintain, support, design, and configure telepresence video conferencing systems
7. Manage, maintain, and review logs periodically to ensure security and functionality.
8. Manage, maintain, and support network security of routers, switches, and gateways.
9. Manage and maintain compliance with policies and standards.
10. Manage, maintain, install, configure, and support LAN/WAN architecture.
11. Manage, maintain, and support network and VoIP systems.
12. Communicate with various software and hardware vendors concerning products and services.
13. Perform network backup and restore strategies to ensure data integrity.
14. Perform IT on-call duties as assigned.
15. Perform other duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS

• Knowledge of:
  • • Telecommunications system providers
    • Planning and development, capacity, structure, installation, and maintenance
    • Technology and various software systems
    • Problem solving of complex technological environments
    • Engineering principals in networking technologies
• Ability to:
  • • Think creatively
    • Analyze and solve practical problems and deal with variables in situations
    • Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
    • Identify opportunities for and effectively implement automation processes
    • Organize and prioritize in order to meet deadlines
• Skill in:
  • • Excellent communication and interpersonal skills to effectively work with members and co-employees
    • Making effective and timely decisions
    • Typing and personal computer

QUALIFICATIONS

Critical Development Experiences:

Pursue opportunities for professional growth and development through training, education and self-study

Successfully complete all applicable compliance training and testing

Education and experience equivalent to:

A four-year college degree or combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job required.

REQUIREMENTS

Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 50 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.

REGULATORY COMPLIANCE & CONFIDENTIALITY

Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.

This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.